Effective Communication

3 Modules | 45-minute training

Module 1:
How We Communicate

Not only does the first module describe the interpersonal communication "how-to's," but it provides the big picture behind what it means to speak up and encourage others to do the same.

• Why effective communication is essential.
• How to communicate with respect.
• The impact of nonverbal communication.
• The "two-way street" for actively speaking up and listening up.

Effective Communication Course Introduction

Module 2:
Positive Feedback & Responsive Listening

People might be speaking up, but who's really listening? This module presents the strategies and steps to foster responsive listening skills whenever faced with a potentially unsafe situation.

• The importance of speaking up and straight talk to ensure a safe mindset.
• Address the fears and excuses that keep people from being responsive listeners.
• The steps for giving and receiving effective feedback.

Postive Feedback Interactive Flash™ Excersise

Module 3:
Recognition Strategies

Effective recognition - rewarding safe behaviors - fosters a work environment where people are more willing to speak up and listen up. Here, you'll learn the tactics to put the focus on what workers do right.

• How recognition motivates and encourages involvement.
• Why recognition is essential to effective communication.
• The importance of communicating expectations for safe actions and behaviors.

Interactive Flash™ Self Assessment

$249 per seat for one-year subscription.

All available CSU™ courses are included in an annual subscription.

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Supervisor University | Strategies for Safety Management | Effective Communication